Privacy Policy jkq88 –
Our Commitment to Protecting Your Data

This Privacy Policy is published by jkq88 and applies to all users who access or use our platform via the jkq88.org website or the official jkq88 mobile app. This document explains our practices regarding the collection, use, storage, disclosure, and protection of your personal data.

By registering as a member or continuing to use any part of the jkq88 platform, you hereby agree to the terms set out in this Privacy Policy. If you do not agree with any provision in this document, we recommend that you discontinue your use of the jkq88 platform.

Jkq88 acts as the Data Controller under Malaysia's Personal Data Protection Act 2010 (PDPA). This means we are fully responsible for how your personal data is collected and processed within our systems.

Jkq88 collects various categories of personal data depending on how you interact with our platform. Generally, the data we collect falls into three main categories:

We may also collect data you voluntarily provide when contacting our customer support team, participating in a referral programme, or taking part in any jkq88 campaign or promotion.

Jkq88 uses collected personal data solely for legitimate, pre-defined purposes. The following are the primary purposes for which jkq88 uses your personal data:

• Account Management: Creating, verifying, and maintaining your member account on the jkq88 platform.
• Transaction Processing: Processing deposits, withdrawals, and any other financial transactions you carry out on the platform.
• Identity Verification (KYC): Fulfil legal compliance obligations including the Anti-Money Laundering Act 2001 and Know Your Customer (KYC) requirements.
• Fraud Protection: Detecting, investigating, and preventing fraud, money laundering, and any other illegal activities involving our platform.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance when you contact us.
• Marketing & Promotions: Sending you information about jkq88 promotions, bonuses, and exclusive offers — subject to your notification preferences in your account settings.
• Platform Improvement: Analysing usage patterns to improve the design, performance, and features of the jkq88 platform.
• Responsible Gaming: Monitoring gameplay patterns to help identify and support members who may need assistance related to responsible gaming.

Jkq88 will not use your personal data for any purpose other than those stated above without first obtaining your consent, except where required by law.

Jkq88 deeply respects member privacy and does not sell or rent your personal data to any third party for their own commercial purposes. However, there are limited situations where we may need to share your data with certain parties:

• Payment Service Providers: Transaction information that must be shared with payment processors such as FPX, DuitNow, and digital wallet providers to complete your transactions.
• Game Content Providers: Minimum technical data required by game providers to ensure a smooth and fair gaming experience.
• Regulatory Authority: Data required by regulatory authorities, law enforcement agencies, or courts pursuant to a valid legal order or requirement.
• KYC Partner: Third-party identity verification service providers who assist us with the KYC process — all these partners are bound by strict confidentiality agreements.
• Audits and Compliance: External auditors and independent certification bodies that assess the security and fairness of the jkq88 platform.

The jkq88 platform uses cookies and similar tracking technologies to enhance your user experience and ensure the platform operates at its best. Cookies are small text files stored on your device when you visit our website.

The following are the types of cookies used by jkq88:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance Cookies: Helps us understand how users interact with the platform by collecting anonymous statistical data, which is used to improve website performance.
• Functional Cookies: Allows the platform to remember your preferences such as language, region, and display settings to provide a more personalised experience.
• Analytics Cookies: Used to analyse traffic patterns and usage in order to help us make data-driven decisions to improve platform content and features.

You can manage or disable cookies through your web browser settings at any time. However, disabling certain cookies may affect the functionality or user experience of the jkq88 platform.

Jkq88 retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or for as long as required by applicable laws and regulations.

• Active Account Data: Retained for the duration your account remains active and in good standing.
• Post-Account Closure Data: Following account closure, core data is retained for a minimum of 7 years to satisfy financial record-keeping requirements and anti-money laundering compliance obligations.
• Transaction Logs: Financial transaction records are retained for 7 years in accordance with the requirements of the Companies Act and applicable financial regulations.
• KYC Data: Identity verification documents are retained for 5 years after the business relationship ends, or longer if required by law.
• System Logs: Technical data such as access logs and security logs are retained for 12 months for security and incident investigation purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised using methods that ensure the data cannot be recovered.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and jkq88's internal policies, you have the following rights regarding your personal data:

Jkq88 continually invests in the latest cybersecurity infrastructure to ensure your personal data is always protected against unauthorised access, disclosure, alteration, or destruction.

The technical and organisational security measures we practise include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and jkq88 servers
• Data-at-rest encryption for all sensitive information stored in our databases
• Two-factor authentication (2FA) for access to internal systems containing members' personal data
• Round-the-clock security monitoring, 24 hours a day, 7 days a week, by our cybersecurity team
• Periodic vulnerability scanning and penetration testing conducted by independent third parties
• Mandatory cybersecurity awareness training for all jkq88 staff
• Tested and verified security incident management procedures

While we take every reasonable measure to protect your data, no security system is entirely foolproof. In the event of any data breach that may affect your information, jkq88 is committed to notifying you and the relevant authorities within the timeframe required by law.

In certain situations, your personal data may be processed or stored outside Malaysia – for example, when using cloud server infrastructure operating across multiple locations. Any such data transfer will only take place when:

• The destination country maintains an adequate level of data protection as recognised by the Personal Data Protection Commissioner of Malaysia.
• Appropriate safeguards are in place, such as Standard Contractual Clauses or satisfactory data processing agreements.
• Such transfers are necessary for the performance of a contract between you and jkq88, or for a legitimate public interest.

Jkq88 ensures that all cross-border data transfers comply with the provisions set out under PDPA 2010 and the guidelines issued by Malaysia's Personal Data Protection Commissioner.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how jkq88 handles your personal data, we encourage you to contact us directly in the first instance.

You may contact the jkq88 Data Protection Officer (DPO) via:

• Email: [email protected] (please state "Privacy Enquiry" in the email subject line)
• Live Chat: Via the chat icon in the jkq88 app or website (available 24/7)

We are committed to acknowledging every enquiry or complaint within 3 business days and providing a full response within 21 business days from the date the enquiry is received. If you are not satisfied with our response, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.